Do not return any hardware until an RMA is issued. Panelworx reserves the right to refuse shipments that do not have an authorized RMA number. Refused shipments will be returned to the shipper via collect freight.

Additional requirements for units that or not currently under a maintenance contract or no longer under warranty: Panelworx will confirm the hardware failure and inform the customer that a Customer Service Representative (CSR) will be contacting them. The CSR will provide a quote to the customer for the repair or replacement of the hardware. The customer is required to provide a P.O. for the repair or replacement costs associated with the hardware failure. Once the P.O. is received, via fax or email, the CSR will process the RMA and send further instructions to the customer or shipment details.

Please do not return any hardware back to Panelworx, Inc. without a valid and authorized Return Material Authorization (RMA) number.

To obtain an RMA number, contact Panelworx CSR at 734-677-6100, option #3, or ask for Panelworx Support, or email us at:  techsupport@dynics.com,

when requesting an rma number, please have this information handy:

> Product model and serial number for the defective hardware

> system serial number of the base unit

> description of failure and troubleshooting performed to isolate the cause

> customer ship-to address

> Contact Name

> Contact Phone number, fax, and email

 

limited warranty

panelworx offers a limited warranty of 12 months starting on the receiving date of your product.   contact us for more information on acquiring an extended warranty or for a copy of our Limited Warranty document.

 

 info@panelworx.com