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IN-HOUSE REPAIR SERVICE
Our
technicians and engineers provide al the necessary service and
support in-house. We test all of our products
before we ship them to you under rigorous supervision to ensure
you receive it in optimum working condition and at its maximum
level of efficiency.
Our professional technical team
provides advice when you need it! Feel free to contact us at
(734) 677-6100 (M-F 8-4 EST) or email our
Tech Support
team for fast response.
BUY WITH CONFIDENCE,
YOUR PRODUCT IS GUARANTEED!
All of our products
come with a standard 2 Year Limited Warranty. We stand behind
our products 100%. Contact us for
more information on acquiring an extended warranty or for a copy
of our Limited Warranty Document.
In the event of hardware failure, please contact us first to
obtain a RETURN MATERIAL AUTHORIZATION (RMA) Number. All
returned material must have a valid DYNICS RMA number.
This number is necessary to ensure proper tracking, handling and
identification of the issue.
Please be advised that units
received without a RMA number may be refused at DYNICS
discretion and returned to sender via collect freight.
To
obtain a RMA number, contact us at (734) 677-6100 (M-F
8-4 EST) or email our
Tech Support
team.
When requesting your RMA number, please have the
following information handy:
- Product Model and Serial Number
of the defective hardware
- System Serial Number of the base
system if available
- Description of failure and
troubleshooting performed to isolate the issue
- Customer Ship-To address
- Contact name, phone number, fax
and email address
Please note the following:
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Customer is responsible for all shipment
charges in all non-warranty repairs.
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Unless otherwise specified, all received
units will be shipped back via Ground
Service or any other shipping method as
selected by DYNICS.
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Do not ship software, manuals, handbooks,
cables, etc, with the unit.
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Non-warranty returns require a purchase
order before any evaluation or work can
begin.
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Labor and parts are covered by a 90 day
warranty.
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Fill out one form per item returned. No
multiple items accepted without properly
filled form.
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Fill out the form completely. Missing
fields will delay the repair/replacement of
your unit.
If you have any questions, feel free to contact
us at 734.677.6100 or email us at techsupport@dynics.com.
Our staff will be able to help you
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HOW DO I
CALIBRATE MY SCREEN?
A) Press the manual calibration reset button located on the rear of the unit. (If you are using a MAC, this is the only way to calibrate the touch screen). Refer to your user manual provided with your unit for more specific instructions and location.
B) If using a PC, connect a keyboard and press the "scroll lock" button 6 times.
Either one of these methods will initiate calibration. The cursor will move to the upper left quadrant of the screen. Touch and hold your finger on the cursor until you hear an audible tone.
Remove your finger from the screen and the cursor will move to the upper right quadrant. Repeat the process for the next three calibration points. Once you have touched and held your finger on four total points you are done with this process. Your screen is now calibrated.
MY PICTURE IS
OFFSET, HOW DO I CENTER IT?
VGA connection. In the on-screen menu, use the "auto-adjust" option. If this does not change the picture, manually adjust the positioning using the horizontal and vertical adjustment sliders.
I AM USING AN HDMI CONNECTION AND I CAN'T GET MY AUDIO TO
WORK...
Ensure you purchased the speaker kit with your unit.
Follow these steps to ensure the audio output device is set to "HDMI device".
1. Click "start"
2. Click "control panel"
3. Double click "sounds and audio devices"
4. Click the "audio" tab
5. In the "playback" section make sure the device is set to "HDMI device"
6. Click "apply"
I AM USING A VGA CONNECTION AND I CAN"T GET MY AUDIO TO
WORK...
Ensure you purchased the speaker kit with your unit and that the audio cable is plugged into the monitor.
Follow these steps to ensure the audio output device is set to "Realtek HD audio output"
1. Click "start"
2. Click "control panel"
3. Double click "sounds and audio devices"
4. Click the "audio" tab
5. In the "playback" section make sure the device is set to "Realtek HD audio output"
6. Click "apply"
I TURN ON MY MONITOR AND THE COMPUTER IS NOT ON...
Make sure the computer is turned on. The blue light on the front of the
ModPlayer or 1080PC will be lit up.
HOW DO I CONNECT TO THE INTERNET WITH MY MODPLAYER OR 1080PC
MODULE?
If your ModPlayer or 1080PC
units were purchased with the integrated Wi-Fi option follow
your Operating System instructions to gain internet access
wirelessly. Administrator rights may be necessary.
Otherwise, use plug an Ethernet cable to the correspondent
Ethernet port and follow the onscreen instructions.
HOW
LONG IS MY UNIT UNDER WARRANTY?
The
standard limited warranty is 24 months from the ship date.
Extended warranties are available for most products.
Contact us for
more details.
I DON'T HAVE A REMOVE CONTROL, HOW DO I ACCESS THE ON-SCREEN
MENU?
1. Use the button board located on the lower rear panel of the unit.
2. The buttons are recessed as to prevent tampering with the system. Use a non-sharp pointing object to access these buttons.
I NEED TO UPGRADE OR REPLACE MY SYSTEM, WHAT DO I DO?
Contact us today to talk about what options are available for your system. One of our engineers will answer all of your questions about upgrading or replacing your system.
HOW DO I
CONTACT TECHNICAL SUPPORT?
Feel free to email us at
techsupport@dynic.com
or call us at (734) 677-6100 and ask for Tech Support. (M-F,
8-4pm EST)
HOW DO I REQUEST A RMA?
If you need to return one of our units for repair, please make sure you read
the following information and download the RMA form.
Click here.
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